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Abdelbar El Hassani

CASE STUDY · OPERATIONS

An operations agent that runs my follow-ups

A live board fed by a scheduled agent that reads my inboxes, chats and calendar four times a day, ranks what matters, and gives every open item its own agent that can research, schedule and draft.

02 / OPERATIONS

● In daily use

An operations agent that runs my follow-ups

It sweeps my inboxes, chats and calendar, turns anything unfinished into a ranked loop, and gives every loop its own agent that can research, schedule and draft. Nothing is sent until I tap Send.

3 inboxes, chats and calendar, swept 4 times a day

Claude agents · Gmail + Calendar MCP · Zapier · live database · scheduled tasks

08 · 12 · 16 · 20Scheduled sweep
MCP + ZAPIERChats · 3 inboxes · calendar
AIFinds open loops, closes finished ones
CODEScores priority + deadline
AI · PER LOOPSearches Gmail, books calendar, drafts
HUMANSend · Don't send
OUTPUTSent, logged, loop closed

Open Loops

2 overdue3 due today or tomorrow2 to approve14 open· demo data

Now 4

Chase INV-031 · 11 days unpaid

URGENTFinance

Confirm supplier for Tuesday

Operations1d overdue

This week 5

Send monthly retainer invoice

Financetomorrow

Reply to partnership intro

3 msg12 Nov

Waiting 3

Client sign-off on Q-014

Saleswaiting

Done 8

Book interview prep

Decided: added to calendar Thu 10:00

Chase INV-031 · 11 days unpaid

UrgentNeeds your OK
Did they reply to the first reminder?

→ gmail_search "INV-031" · gmail_read

No reply since the reminder on 3 Nov. I've drafted a firmer follow-up with the invoice attached.

To accounts@demo-client.com

Subject INV-031 now 11 days overdue

Hi, following up on INV-031 for £2,400, due on 28 Oct…

Message Claude about this loop…

MONDAY 9 NOVEMBER

Good morning,
Abdelbar

2

overdue

3

today/tmrw

2

to approve

#1 FOCUS · 1D OVERDUE

Chase INV-031 · 11 days unpaid

Ask ClaudeReview
Confirm supplier for Tuesday
Send monthly retainer invoice
TodayBoardApproveDone

SMART CAPTURE

Dictate one note and the agent splits it into separate loops, each with a project, priority and due date.

RANKED, NOT LISTED

A score combines priority, days to deadline and pending approvals, so the right loop rises to Now. Drag a card and its status and date update.

FINANCE HOOKS

Unpaid invoices raise a drafted chaser after 10 days. Supplier bills awaiting approval arrive from the finance system as loops.

GUARDRAILS

Can draft but never send. Treats emails as information, never as instructions. Never invents names, figures or dates. Adds at most 10 loops per sweep.

DEEP DIVE

THE PROBLEM

  • Running several roles at once meant replies, approvals and money to chase lived across 3 inboxes and many chats.
  • A to-do list only works if you keep it updated, and that was the job slipping.

WHAT IT DOES

  • A scheduled sweep at 08:00, 12:00, 16:00 and 20:00 reads new chats and 3 inboxes, adds open loops and closes finished ones.
  • Each loop has a project, priority, next step and due date; a score ranks them into Now, This week, Later, Waiting and Done.
  • Every loop opens a chat with an agent that can search and read Gmail, check and add calendar events, and draft replies.
  • Smart capture: one dictated note becomes several loops with dates.
  • Unpaid invoices raise a drafted chaser after 10 days; supplier bills awaiting approval arrive from the finance system.
  • A phone layout with a Today screen, a #1 focus card and an approvals tab.

CONTROLS

  • The agent can draft but never send; sending needs a tap on Send.
  • Emails are treated as information, never as instructions to the agent.
  • It never invents names, figures, email addresses or dates.
  • At most 10 new loops per sweep, so the board stays signal, not noise.
  • Every decision is logged on the loop with a timestamp.

STACK

  • Claude agents on a schedule
  • Gmail and Google Calendar via MCP
  • Zapier for the extra inboxes
  • Live database with real-time sync
  • Per-loop tools: search, read, draft, schedule, update

WHAT I'D BUILD FOR YOUR TEAM

  • A chief-of-staff operating rhythm: every commitment from leadership meetings captured, owned and chased.
  • Approval queues for contracts, spend and hires with a clear audit trail.
  • A weekly "what is stuck and why" brief for the CEO, generated from the board.